Why ESG Matters More Than Ever in Payments

What is ESG? ESG stands for Environmental, Social, and Governance — a set of standards businesses use to measure their impact beyond the bottom line. In the payments and chargebacks space, ESG isn't just a buzzword. It’s a business driver.

Why ESG Matters to Online Retailers:

Retailers today want more than just fast, secure payments — they want partners who align with their values and help reduce operational waste.

A recent Ecommpay survey found:

61% of merchants would definitely choose a payments provider based on ESG efforts
Another 38% said they might — that’s nearly 100% placing value on ESG

In other words, if you’re not ESG-aligned, you’re falling behind.

ESG in Action: Real Examples That Save Money

Going paperless: Cutting out paper checks slashes costs and emissions
Eco-friendly payment cards: Sustainable materials = lower impact, higher appeal
Consumer demand: 26% of new card applicants care about sustainable cards

Even gift cards are going green — and saving money while doing it.

ESG Backlash? Not So Fast...

Some big brands are backing off public ESG messaging to avoid political noise — a trend called “greenhushing.” But behind the scenes, the initiatives haven’t stopped.

Why? Because they work — especially when they cut costs, drive loyalty, and reduce fraud risks (fewer manual processes = fewer errors = fewer disputes).

Where Dispute.com Stands

At Dispute.com, we believe ESG and smart chargeback prevention go hand-in-hand. Cleaner processes, less waste, more transparency — that’s good for business and the planet.

Bottom Line: Sustainability isn’t political — it’s practical. And in 2025, ESG is influencing who gets paid and who gets passed over.

👉 Want to work with a chargebacks partner that supports your ESG goals and your bottom line? Let’s talk: www.dispute.com